Service / Consumable Call

Remote Support

FCBS Remote support is a network support service used by our IT service team. It enables our IT support to remotely access customer’s computers through the Internet to troubleshoot problems, perform proactive maintenance and assist with user operations. It’s a secure, auditable gateway for our service teams to remotely monitor, access and repair products in use at customer sites.

Download for Remote Support

If you’ve been forwarded here from one of our support team members then you will need to download one of the following, depending on your operating system:
 Remote Support for Windows
 Remote Support for Mac